Terms of Service

The agreement

These terms govern your use of TalentValue365. By creating an account or using the platform you accept them. If you accept on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

Where you have signed a separate written agreement or order form with us, that document controls wherever it conflicts with this page.

What we provide

A multi-tenant applicant tracking platform: job posting, application intake, résumé parsing, AI-conducted voice interviews, rubric scoring, pipeline management, interview scheduling and reporting. Which modules are available to you depends on your plan.

We may change or improve features. Where a change materially reduces functionality you rely on, we will give reasonable notice before it takes effect.

What you are responsible for

You are the employer. That is not a formality, and the following stay with you:

• Every hiring decision, including advancing, holding, rejecting and offering.
• The content of your roles, screening questions, interview questions, rubrics and thresholds, and whether any of them operate as a proxy for a protected characteristic.
• Serving candidate notices and obtaining consents your jurisdiction requires, including the NYC Local Law 144 notice and Illinois AI interview consent.
• Commissioning and publishing an independent bias audit where one is required.
• Providing reasonable accommodation under the ADA and equivalent state law.
• The accuracy of your account details, the security of your credentials, and the conduct of users you invite.
• Retaining hiring records for the periods that federal and state rules impose on you.

Candidates are not parties

A candidate interviewed through the platform is not a party to this agreement. Nothing here limits any right a candidate has against you as the employer, or under employment, privacy or consumer law. If a candidate asks us about a decision, we will tell them the employer made it and put them in touch with you.

Acceptable use

You may not use the platform to:

• Screen on a protected characteristic, or configure a rubric intended to achieve that indirectly.
• Interview people who have not applied to you, or upload contact data you have no lawful basis to process.
• Post roles that do not exist, or collect applications with no intention of hiring.
• Reverse engineer the platform, resell access without a written agreement, or probe another tenant's data.
• Use outputs to build a competing product, or to train a model on candidate data.

We may suspend an account that is causing legal exposure or degrading the service for others, and we will tell you why.

Your data

Your data stays yours. We process it to run the service for you, as described in the privacy policy. We do not sell it and do not use your candidate data to train models.

You can export your data while your account is active. After termination we retain it for a wind-down window so you can export it, then delete it. Wind-down window: state the post-termination export window.

Limits of the AI

After an interview, the AI produces a score and a recommendation that the platform does not execute. Scored candidates route to a person, and no interview score rejects anyone.

The résumé screen is the exception, and you are configuring it. Where an application scores below the fit threshold you set, the platform can close it automatically with no human review. That is an automated employment decision made under your configuration and in your name: it is the setting most likely to attract scrutiny under NYC Local Law 144, the Colorado AI Act and Article 22 of the GDPR, and the exposure is yours. Set the threshold to zero if you want every application seen by a person.

Scoring is deterministic, which makes it reproducible and auditable. Reproducible is not the same as correct: a rubric that measures the wrong thing will be scored faithfully and consistently against the wrong thing. Review the outputs. Treating a score as a decision is a misuse of the product and your risk to carry.

Résumé parsing and transcription are automated and will sometimes be wrong. Candidates can correct their own records.

Fees and trials

Paid plans are set out in your order form. Fees are billed in advance and, except where the law requires otherwise, are non-refundable. We will give notice before a price change takes effect at renewal.

Trials include a limited number of AI interviews and end after the stated period. Trial terms: state trial length, included interview count and what happens at expiry.

Availability and support

We aim to keep the platform available and will schedule maintenance to minimize disruption. Voice interviews depend on telephony and model providers we do not control, and an outage at one of them can interrupt calls. Where that happens the platform retries and offers candidates a rescheduling link rather than dropping them.

Committed service levels and support response times: link the SLA, or state that none is committed outside enterprise agreements.

Ending the agreement

You can cancel at any time, effective at the end of the current billing period. We may terminate for material breach that is not cured within thirty days of notice, or immediately for unlawful use. On termination your access ends and the export window in the data section begins.

Warranties and liability

The platform is provided as is. To the maximum extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that any hiring outcome, any score, or any compliance posture will result from using it.

Neither party is liable for indirect, incidental, special or consequential damages, or lost profits. Our aggregate liability is capped at the fees you paid us in the twelve months before the claim. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

Governing law

This agreement is governed by the laws of state the governing state and venue for disputes, without regard to conflict-of-laws rules.

Reach us through the contact page. Registered entity: legal entity name and mailing address.

These terms are a starting framework and have not been reviewed by counsel. Before relying on them commercially, have a lawyer licensed in your governing state review them against how you actually sell and operate.